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Returns are now easier than ever before. If you received one of our prepaid return mailers with your order, see option 1 below. If you would like the convenience of using a pre-paid* return label please see options 2 and 3 for USPS return options. If you wish to use a different method, and for International returns, please see option 4.
* *Please contact GW Little before returning any of the following: Car Seats, Stairs, Ramps, Carriers, Gates, Strollers, Cozy Caves, or Crates. Most are Drop Ship items (status D/S on your invoice) and we'll be able to assist where the return should be sent. Factory returns are the policy of the factory and not GW Little. Most require a restocking fee as disclosed on the item's listing. *(items returned which are not part of the Right-Size Promise will have return postage deducted from the order. All returns are subject to restocking fees depending on the condition.)
Option 1: Using the Pre-Paid Mailer Included in Your Order
If you received our pre-paid return mailer with your order simply include the items you wish to return or exchange inside the mailer. If they do not fit please see options 2 or 3 below. Follow the instructions on the mailer, and if you wish to provide proof of delivery (recommended for your protection) take the mailer to a Post Office. Otherwise, just drop the pre-paid mailer in any mail receptacle or give to any Postal Carrier. Return postage will be deducted from your order unless it is covered by the Right-Size Promise*
Option 2: Under 1-Pound, Pre-Paid First-Class Mail
First Class packages under 1 pound (up to 13 oz) may cost up to $4 to return. For convenience, you may download and print our return label. Please do not use any packaging with Priority Mail markings. The Post Office will charge Priority rates and that amount will be deducted from your order. Packages over 13 oz are charged Priority Mail rates and charges start around $6.50 and increase rapidly with weight. You may provide insurance and proof of delivery (recommended for your protection) at any Post Office. After receipt please allow 2-3 days for processing. Return postage will be deducted from your order unless it is covered by the Right-Size Promise*
Option 3: Over 2-Pounds, Pre-Paid Parcel Post
This option provides a convenient pre-paid return label for larger items using a more economical shipping method, Parcel Post. download and print a return form and label. Please do not use any packaging with Priority Mail markings as additional charges will be deducted from your order. Follow the instructions on the form and use the pre-paid label as indicated. You should provide insurance and proof of delivery from any Post Office counter for your protection. Please allow 10-30 days for delivery and processing. Return postage will be deducted from your order unless it is covered by the Right-Size Promise*
Option 4: Choose Your Own Method (faster, more reliable)
If you prefer to pay the postage up front versus having it deducted from your order, or for all International returns, please complete a return form included with the order or download and print a new form and use the "Optional Return Label." Priority Mail, FedEx and UPS will automatically provide tracking so keep the receipt and tracking number for your protection. These methods are faster and more reliable than options 2 or 3. Return postage is not refunded using this option.
Print Additional Return Forms
Click here to download an additional return form to be printed.
Our Right-Size Promise covers the hard-to-fit items, clothing, harnesses, belly bands, and collars shipped within the lower 48 United States, and includes 1 free exchange shipment per order placed when using our pre-paid labels program, and if we are able to provide the size needed. All other items sent for return or exchange are not part of this free exchange shipping offer and will be billed actual return shipping charges when using our pre-paid return labels.
We reserve the right to modify these terms and conditions at any time without prior notice.