This is my first transaction with GW Little. I shop at other upscale dog boutiques with a lot of frustration and was so nice to use their website as it is easy to navigate and their immediate responses to everything (communication) was great! Timely shipping! ADORABLE product. The Cuddle Cup is great looking...high quality fabric..so soft and cozy! My chihuahua loves to burrow in everything so this was the perfect item for her!