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(included with orders)

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(click for Return Policy)
HOW to RETURN / EXCHANGE
Returns are now easier than ever before. If you received one of our pre-paid return mailers with your order, see option 1 below. If you would like the convenience of using a pre-paid* return label please see option 2 or option 3 for USPS return options. If you wish to use a different method, plus International returns, see option 4.

If you are returning a large factory ordered item, usually marked with an (F/O) in the description on your packing slip, please contact our office first and we'll be able to assist where the return should be sent.
*(items returned which are not part of the Right-Size Promise will have return postage deducted from the order. All returns are subject to restocking fees depending on the return condition or if it's a factory ordered item.)
Option 1: Using the Pre-Paid Mailer Included in Your Order
If you received our pre-paid return mailer with your order simply include the items you wish to return or exchange inside the mailer. If they do not fit please see options 2 or 3 below. Follow the instructions on the mailer, and if you wish to provide proof of delivery (recommended for your protection) take the mailer to a Post Office. Otherwise, just drop the pre-paid mailer in any mail receptacle or give to any Postal Carrier. Return postage will be deducted from your order unless it is covered by the Right-Size Promise*
Return Form
Option 2: Under 2-Pounds, Pre-Paid First-Class Mail    (sample price chart)
If you do not have a pre-paid return mailer and would like the convenience of using one of ours, you may download and print a return form and label. Please do not use any packaging with Priority Mail markings as additional charges will be deducted from your order. Follow the instructions on the form and use the pre-paid label as indicated. You may provide insurance and proof of delivery (recommended for your protection) at any Post Office. Please allow 10-14 days for delivery and processing. Return postage will be deducted from your order unless it is covered by the Right-Size Promise*
Return Form
Option 3: Over 2-Pounds, Pre-Paid Parcel Post    (sample price chart)
This option provides a convenience pre-paid return label for larger items using a more economical shipping method, Parcel Post. download and print a return form and label. Please do not use use any packaging with Priority Mail markings as additional charges will be deducted from your order. Follow the instructions on the form and use the pre-paid label as indicated. You should provide insurance and proof of delivery from any Post Office counter for your protection. Please allow 10-30 days for delivery and processing. Return postage will be deducted from your order unless it is covered by the Right-Size Promise*
Return Form
Option 4: Choose Your Own Method (faster, more reliable)
If you prefer to pay the postage up front versus having it deducted from your order, or for all International returns, please complete a return form included with the order or download and print a new form and use the "Optional Return Label." Priority Mail, FedEx and UPS will automatically provide tracking so keep the receipt and tracking number for your protection. These methods are faster and more reliable than options 2 or 3. Return postage is not refunded using this option.
* RIGHT-SIZE PROMISE
Our Right-Size Promise covers the hard-to-fit items, clothing, harnesses, belly bands, and collars shipped within the lower 48 United States, and includes (1) one free exchange per order placed when using our pre-paid labels or pre-paid return poly-mailer program. All other items sent for return or exchange are not part of this free shipping offer and will be billed actual return shipping charges when using pre-paid return labels.
We reserve the right to modify these terms and conditions at any time without prior notice.
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