Asked by Ellen, December 10, 2010 at 10:10:03 PM EST.
Q: I would love to order this collar for my yorkie. However, her neck measures 7.25 inches and I'm unsure which size to order. Would the 9.0 inch collar be too large or should I order the next size down? Thank you.
Answered by GWL, December 11, 2010 at 01:45:46 PM EST.
A: Based on a 7.25 inch neck the XS (7-8.5") should work fine. It's best to try an in-stock collar for fit before ordering any special order items.
Asked by Mickey Napolitano, July 3, 2011 at 01:28:28 AM EDT.
Q: How do I clean the trs giltmore colloar -
i purchased a light pink one and it got dirty very quickly
Answered by GWL, July 3, 2011 at 12:31:43 PM EDT.
A: The lighter colors can show more dirt depending on use. Best practices for regular care would be the use of a suede brush to remove dirt and raise the nap. The use of a mild detergent is also recommended for most dirt and stains. In more sever cases a mild cleaning fluid may be used. If you put the item in a washing machine it's best to use a lingerie bag to protect the crystals, then air dry.
Asked by Brooke, March 24, 2013 at 10:31:45 AM EDT.
Q: I would love to order my Chihuahua the Giltmore 4 row 1/2" wide collar but I am unsure about the size that would fit her the best. I measured her neck at 7" and I am unsure if I should choose the XXS (6"-8") or the XS (7"-8.5") She has a collar that is a 6"-8" and it fits her perfect but it is from a different manufacturer. I would like it to fit her just right. If you could answer my qustion I would greatly appreciate it. All of your collars are just simply BEAUTIFUL!!!
Answered by GWL, March 25, 2013 at 03:57:15 PM EDT.
A: It's simple. Order an in-stock "plain" collar (#203506) in the sizes you would like to try. Send them back in the pre-paid return mailer for free and order the custom piece in the preferred size. You won't pay return shipping or shipping for the custom piece.
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