Asked by Sunny, November 29, 2012 at 03:43:24 AM EST.
Q: What if the small roll around travel pet carrier is too small for my dog? May I return it for a full refund? I am thinking of buying the small and the medium sizes and returning one of them. Is that Ok?
Answered by GWL, November 29, 2012 at 12:55:13 PM EST.
A: It's been our experience the weight specifications are too large as compared to the dimensions. For example, the small may hold 8 pounds, but an 8 pound dog would be very crowded in those dimensions. It is best to measure an area in your home, or a box, and place your dog in that area for a good estimate of the size. These items are shipped from the factory direct and they do charge a restocking fee on returns, but yes, you may return an item as long as it is in new resellable condition in original packaging and free from any pet hair.
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