"WILL THIS FIT MY DOG?" We get this question all the time and the best answer is "there's no way for us to know without having your dog here." Using the measurements listed and measuring your dog is the next best way. We offer a 'Free Exchange' program on certain items for this reason - see Ready Returns for details.
Asked by Sunny, November 29, 2012 at 03:43:24 AM EST.
Q: What if the small roll around travel pet carrier is too small for my dog? May I return it for a full refund? I am thinking of buying the small and the medium sizes and returning one of them. Is that Ok?
Answered by GWL, November 29, 2012 at 12:55:13 PM EST.
A: It's been our experience the weight specifications are too large as compared to the dimensions. For example, the small may hold 8 pounds, but an 8 pound dog would be very crowded in those dimensions. It is best to measure an area in your home, or a box, and place your dog in that area for a good estimate of the size. These items are shipped from the factory direct and they do charge a restocking fee on returns, but yes, you may return an item as long as it is in new resellable condition in original packaging and free from any pet hair.
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