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Customer Service
Exceeding your expectations is our main objective. We are always here to help you no matter what the question, suggestion, compliment, or problem may be. Choose any of the convenient methods below to reach a G.W. Little customer care representative.

Contact Us:  Quick easy way to reach the appropriate department.
Feedback:  Quick easy way to let us know what you think.
Orders:  Phone toll-free: 1-866-GW-LITTLE (495-4885) Monday-Friday, 9am and 5pm Pacific.   FAX: 1-805-233-6644

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We send "Shipping Confirmation" and "Delivery Confirmation" emails to the address used when ordering. Delivery emails are sent the night of delivery so please, after receiving a shipping notice monitor your emails for the delivery confirmation. If we are not notified immediately (1-2 days) of a missing shipment we have little recourse in recovering your package and you will be liable. Delivery and shipping confirmations are extremely important to monitor after placing an order, so please add "gwlittle.com" to your approved senders.

Return Policy

Shopping online and having items shipped directly to you is a convenience. Shipping costs are a fee going to the carriers which provide the service. Return shipping fees are the customer's responsibility unless the item is being exchanged and is covered by our Exchange Promise. For comparison, if you purchase a harness from a local pet store, take it home and it doesn't fit your dog, the pet store doesn't come pick it up, nor do they pay for return shipping.

  • Returns must be in new original condition with tags and packaging and free from all pet hair. Damaged, spotted, or items with pet hair will be rejected and returned.
  • Please include a completed return form and write your order number and contact information.
  • Original shipping and handling charges are non-refundable (unless there’s a problem we caused).
  • Whole orders returned, or items returned which drop the original order below the free shipping amount, may incur an outbound shipping charges (at the current rate) deducted from your refund.
  • Promotional savings may be deducted from returns, including shipping charges if the order falls below the free shipping offer at the time the order was placed.
  • Merchandise returned after 30 days are issued a store credit. Costumes returned immediately following a holiday are issued store credit.
  • Monogrammed and custom ordered items are non-returnable. We suggest you try selling these items yourself, or donating them to a local shelter or pet rescue agency.
  • Returns are processed within 48-hours of receipt and refunds applied to the original payment method. Please allow up to 2-3 days for credits to appear on credit cards.
  • Factory Ordered items are labeled (F/O) and carry the return policy of the manufacturer. These are listed on the respective item in the Shipping information tab. If you need assistance, please contact us first.


The RIGHT-SIZE PROMISE program offers free exchanges for hard-to-fit items. We include a pre-paid return mailer with your original order if you have any items which qualify (click here for details). You may also use these for a return without an exchange and we'll deduct the postage as charged to us by the Post Office upon receipt. Please follow the instructions included on the mailer.

Exchanges which are not part of the free exchange program will have normal shipping and handling fees applied. Please add tracking to all return packages to protect your shipment. Exchanges on Factory Ordered items, marked (F/O), may require pre-authorization. Please contact us first for assistance.

Size Suggestions

DID YOU KNOW: Dogs come in more shapes and sizes than any other animal on the planet. That’s why we strongly recommend reviewing how to measure your dog before making your size selections. It benefits everyone to keep shipping delays and costs to a minimum, so if you are uncertain about measuring your dog please contact us for assistance. Please keep in mind that everyone may measure differently, clothes and harnesses vary due to manufacturing processes, and the final fit is a subjective opinion.

If you are not certain of the size for clothing, harnesses, belly bands, or collars, you have a few options to avoid paying additional shipping. Purchase multiple sizes up front and return what doesn't fit for free using our pre-paid return mailer. See Right-Size Promise for details. If you are considering a custom order, or special order item, we encourage you to take advantage of our Right-Size Promise by buying a similar non-custom piece from the same designer in the same size and test for fit. Once you know the right size, return the item for free and request the exchange for your custom item - Now that's Service!

Most small items can be gift wrapped and personalized for that very special person or occasion. This service is not available for large or bulky items, and a few items that may be shipped directly from the manufacturer (F/O = Factory Order).

Gift Certificate

Let that someone special select what's right for them! Choose a G.W. Little Gift Certificate and we will deliver to that someone special a very memorable moment. Select any denomination in multiples of $5 and we'll include the latest catalog and a link to our website for their shopping pleasure. Electronic Gift Certificates are available for immediate delivery via e-mail.


Prices are subject to change without notice, and we reserve the right not to honor typographical errors as they do happen occasionally. We apologize in advance for any inconvenience.

Privacy Policy Statement

This is the web site of G.W. Little, LLC.

Our postal address is: 80 W Cochran St, Suite A, Simi Valley, CA 93065, USA. We can be reached via email at happydogs@gwlittle.com or you can reach us by telephone toll-free at 1-866-GW-LITTLE (495-4885).

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name (where possible), but not the e-mail address. We aggregate information on what pages consumers' access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, and is not shared with other organizations for commercial purposes. With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart. To measure ad performance we track small strings of text (known as cookies) that are placed on your computer when you click on our ads anywhere on the Internet. Ad cookies usually remain active for 30 days and are not used for any other purpose. You may reset your browser to not accept cookies, but many websites may not function properly.

Persons who supply us their telephone numbers on-line will only receive telephone contact from a G.W. Little representative with information regarding orders they have placed with us. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Upon request and verification we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates they made purchases, amounts and types of purchases) that we maintain about them. Consumers can access this information by e-mailing, or writing to us at the above address.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above address or phone number. We take this matter very seriously.

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