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Customer Service
Exceeding your expectations is our main objective. We are always here to help you no matter what the question, suggestion, compliment, or problem may be. Choose any of the convenient methods below to reach a G.W. Little customer care representative.

Contact Us:  Quick easy way to reach the appropriate department.
Feedback:  Quick easy way to let us know what you think.
     Phone toll-free: 1-866-GW-LITTLE (495-4885) Monday-Friday between 9am and 5pm Pacific.
     FAX: 1-805-2336644

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Returns / Exchanges

Shopping online by mail order and having items shipped directly to you is a convenience. Shipping costs are a fee going to the carriers which provide the service. Return shipping fees are the customer's responsibilty unless the item is being exchanged and is covered by our one-time Exchange Promise. For comparison, if you purchase a harness from a local pet store, take it home and it doesn't fit your dog, it's not the pet store's fault and the pet store doesn't come pick it up, nor do they pay for return shipping. Mail order is no different and we are not responsible for items which don't fit to your liking.

Original shipping and handling fees are not refundable. Merchandise returned after 30 days may be issued a store credit. All sales are final for Rack and Outlet Store items. Sometimes, returns may be subject to a restocking fee, at our discretion based on the condition of the item(s). Merchandise should be in its original resalable condition with original display packaging, free from pet hair, and no spots on belly bands for sanitary reasons. Items not meeting this criteria will be returned. Purchases from G.W. Little are guaranteed for quality and craftsmanship up to one year. If you are not satisfied with any item (excluding Rack and Outlet Store items), return it within 30 days for an exchange or refund of the purchase price.

* * Monogrammed items may not be returned, so please be certain of the size/options before ordering.
* * F/O (Factory Order) items are usually large and bulky, require special handling and may be charged a restocking fee up to 30% by the factories. Their return policies are in effect and not ours. PLEASE call Customer Care at 1-866-GW-LITTLE or contact us before returning any Factory Order (F/O) items.

Ready Returns

Our READY-RETURNS program provides a convenient pre-paid return label or poly-mailer where we deduct the shipping after we receive and process the return or exchange. For estimates or questions, please contact us.

Items for exchange may qualify for free shipping if they are part of the one-time RIGHT-SIZE program, using our Ready-Returns program and if we are able to provide the size needed.

Suggestions: If you are not certain of the size for clothing, harnesses, belly bands, or collars, you have a few options to avoid paying additional shipping. Purchase multiple sizes up front and return what doesn't fit for free using our pre-paid return mailer. See Right-Size Promise for details. If you are considering a custom order, or special order item, we encourage you to take advantage of our Right-Size Promise by buying a similar non-custom piece from the same designer in the same size and test for fit. Once you know the right size, return the item for free and request the exchange for your custom item - Now that's Service!

DID YOU KNOW: Dogs come in more shapes and sizes than any other animal on the planet. That’s why we strongly recommend measuring your dog accurately before making your size selection. It benefits everyone to keep shipping delays and costs to a minimum, so if you are uncertain about measuring your dog please contact us for assistance.

Most small items can be gift wrapped and personalized for that very special person or occasion. This service is not available for large or bulky items, and a few items that may be shipped directly from the manufacturer (F/O = Factory Order).

Gift Certificate

Let that someone special select what's right for them! Choose a G.W. Little Gift Certificate and we will deliver to that someone special a very memorable moment. Select any denomination in multiples of $5 and we'll include the latest catalog, and a link to our website for their shopping pleasure. Electronic Gift Certificates are available for immediate delivery via e-mail.


Prices are subject to change without notice, and we reserve the right not to honor typographical errors as they do happen occasionally. We apologize in advance for any inconvenience.

Privacy Policy Statement

This is the web site of G.W. Little, LLC.

Our postal address is: 80 W Cochran St, Suite A, Simi Valley, CA 93065, USA. We can be reached via email at or you can reach us by telephone toll-free at 1-866-GW-LITTLE (495-4885).

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name (where possible), but not the e-mail address. We aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, and is not shared with other organizations for commercial purposes. With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart. To measure ad performance we track small strings of text (known as cookies) that are placed on your computer when you click on our ads anywhere on the Internet. Ad cookies usually remain active for 30 days and are not used for any other purpose. You may reset your browser to not accept cookies, but many websites may not function properly.

Persons who supply us their telephone numbers on-line will only receive telephone contact from a G.W. Little representative with information regarding orders they have placed with us. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Upon request and verification we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates they made purchases, amounts and types of purchases) that we maintain about them. Consumers can access this information by e-mailing, or writing to us at the above address.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above address or phone number. We take this matter very seriously.

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