G.W. Little Customer Service

Contact Us:  Quick easy way to reach the appropriate department.
Feedback:  Quick easy way to let us know what you think.
Orders:
     Phone toll-free: 1-866-GW-LITTLE (495-4885) Monday-Friday between 9am and 5pm Pacific.
     FAX toll-free: 1-866-4GWL-FAX (449-5329)

Call us from your Smart Phone...

E-Mail us from your Smart Phone...

Most small items can be gift wrapped and personalized for that very special person or occasion. This service is not available for large or bulky items, and a few items that may be shipped directly from the manufacturer (F/O = Factory Order).

Gift Certificate

Returns - Exchanges

Purchases from G.W. Little are guaranteed for quality and craftsmanship up to one year. If you are not satisfied with any item (excluding Rack and Outlet Store items), return it within 30 days for an exchange or refund of the purchase price. All sales are final for Rack and Outlet Store items. Sometimes, returns may be subject up to a 15% restocking fee, at our discretion, and it really depends on the condition of the item(s). Merchandise should be in its original resalable condition.
* * Monogrammed items may not be returned, so please be certain of the size before ordering.
* * F/O (Factory Order) items require special handling and may be charged a restocking fee up to 20%. PLEASE call Customer Care at 1-866-GW-LITTLE or contact us before returning any Factory Order (F/O) items.

Download a Return, Exchange Form

READY-RETURNS provides a prepaid UPS return label where we charge you the actual freight after we receive and process the return or exchange. In some cases return shipping may be more than the original shipping charged since we often discount our shipping to be competitive. Return shipping by individual customers can be quite expensive for large or heavy items, therefore we offer our discounted UPS shipping rates through prepaid return labels. For estimates, or questions, please contact us.

Many returns or exchanges may be free if they qualify for the RIGHT-SIZE SHIPPING PROMISE, using our READY RETURNS program which includes: non-special-order clothing, harnesses, belly bands, and collars shipped to/from addresses within the 48 lower United States, and one free exchange shipment per order. All other items being returned or exchanged are not part of this shipping offer and will be billed actual return shipping charges.

Options to avoid Return/Exchange Shipping Costs with our Right-Size Promise: If you are not certain of the size you should order for clothing, harnesses, belly bands, or collars, you have a few options to avoid paying additional freight. You may purchase multiple sizes up front and return what doesn't fit - we'll prepay the freight when you use our READY RETURNS (please make sure they are in the same new condition). Or, if you purchase one size and need to exchange it once, we'll prepay the freight when you use our READY RETURNS to get you the right size. If you are considering a custom order, or special order item, you may wish to take advantage of our Right-Size Promise and buy a similar non-custom piece in the same size and test for fit. Once you know the right size, return the item using our READY RETURNS program, and request the exchange for your custom item - Now that's Service!

Prices

Privacy Policy Statement

Our postal address is: 80 W Cochran St, Suite A, Simi Valley, CA 93065, USA. We can be reached via email at cs@gwlittle.com or you can reach us by telephone toll-free at 1-866-GW-LITTLE (495-4885).

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name (where possible), but not the e-mail address. We aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, and is not shared with other organizations for commercial purposes. With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart. To measure ad performance we track small strings of text (known as cookies) that are placed on your computer when you click on our ads anywhere on the Internet. Ad cookies usually remain active for 30 days and are not used for any other purpose. You may reset your browser to not accept cookies, but many websites may not function properly.

Persons who supply us their telephone numbers on-line will only receive telephone contact from a G.W. Little representative with information regarding orders they have placed with us. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Upon request and verification we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates they made purchases, amounts and types of purchases) that we maintain about them. Consumers can access this information by e-mailing, or writing to us at the above address.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above address or phone number. We take this matter very seriously.