Shipping

S hipping charges are calculated on total shipping weight by carrier. There is a "Shipping Calculator" provided in your shopping cart for assistance. Simply enter the destination zip code and choose the option which best meets your requirements for delivery. Factory Ordered (F/O) items are calculated from their shipping location. Most in-stock items are shipped within 24-hours from our warehouse in California.

HOLIDAY SHIPPING GUIDE

‹‹‹ CLICK FOR SERVICE MAPS.    It has been our experience Priority Mail is preferred for orders up to 1 pound, or up to 3 pounds when close to Simi Valley, CA. For most other shipments UPS or FEDEX are a better value. To save on freight you may wish to have the order shipped to your office, or other Commercial location. (Choosing commercial for deliveries to a Residential address will result in additional charges being added through a post-delivery adjustment).

E xpedited Shipping. Please use the "Shipping Calculator" in your Shopping Cart to select your preferred method of delivery. ALL EXPEDITED RATES ARE ESTIMATES. Actual rates may vary depending on the dimensional weight. If the cost is higher we will contact you for approval before shipping. If the cost is lower we will adjust your freight down. Factory direct and monogram items may not be available for expedited shipping. Expedited orders receive priority status and must be received by 3:00 PM Pacific time to leave the same day. Saturday delivery requires special arrangements through our Customer Support Center, toll-free at 1-866-GW-LITTLE (495-4885).

F/O = Factory Order - Ships directly from the factory. Please allow extra delivery time. We cannot offer gift wrap or expedited delivery on these items. Shipments outside the US are very limited. Please contact us first for confirmation.
    * * F/O (Factory Order) items require special handling and are charged a restocking fee up to 20%. PLEASE call Customer Care at 1-866-GW-LITTLE before returning any F/O items.

We ship orders to Alaska, Hawaii and Puerto Rico via Airmail, usually in 6-8 business days. Costs vary according to the weight and size of your order. International orders require additional charges and may be arranged in advance by contacting us via e-mail at cs@gwlittle.com, or FAX at 1-805-496-5840, to obtain a quote. Shipments will be insured and traceable for updates.
           ** Due to the high cost of shipping outside of the 48-contiguous states, FREE FREIGHT offers are excluded to these regions.

First time orders shipped to another address with a suite number or apartment may experience a slight delay due to fraudulent best-practice verification procedures.

INTERNATIONAL SHIPPING: When shipping to any country outside the US this website uses an estimate only based on the total value and weight of the order. In most cases it is very accurate, however, we will always review the order and calculate the actual cost. If the charges are higher we will notify you and request your approval BEFORE we ship your order. If the charges are less we will adjust the amount down.
     Different countries impose different import fees and taxes. We do not include these in our freight quote and any such charges are your responsibility. Please check with your government or postal system in advance if this is a concern for you.
     Orders usually ship via Priority Mail with delivery times usually between 4 and 7 days depending on the location. Please try to keep the items small. It is not practical to ship large items (pet stairs, strollers, beds) outside the US.
     Free Shipping specials do not include shipments outside the 48-Contiguous States.

EXCHANGES: Dogs come in more shapes and sizes than any other animal on the planet. That’s why we strongly recommend measuring your dog accurately before making your size selection. Our agents are always ready to assist toll-free 1-866-GW-LITTLE. Should you need to exchange an item we do not charge the full amount for shipping and handling to send the new size. For clothing, belly bands, harnesses, and collars please refer to our Right-Size Promise for free shipping. There will be no return shipping charge if we sent the wrong item or it is damaged.