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S hipping charges are calculated on total shipping weight, or dimension (whichever is greater) by each carrier. There is a "Shipping Calculator" provided in your shopping cart for assistance. Simply enter the destination zip code and choose the option which best meets your requirements for delivery. Factory Ordered (F/O) items are calculated from their shipping location. Most in-stock items are shipped within 24-hours from our warehouse in California.

DISCOUNT shipping: We have introduced a new shipping method, called DISCOUNT, for certain items to reduce the shipping cost. These shipments are made in combination with FedEx or UPS and the Post Office who makes the final delivery. Shipping times take longer, up to 8 business days, or longer in certain rural areas. If you are in a hurry for your items, please choose a different method to avoid delays.

FedEx Service GuideUPS Service Guide USPS Service Guide

It has been our experience Priority Mail is preferred for orders up to 1 pound, or up to 3 pounds when close to Simi Valley, CA. For most other shipments UPS or FEDEX are a better value. To save on freight you may wish to have the order shipped to your office, or other Commercial location. (Choosing commercial for deliveries to a Residential address will result in additional charges being added through a post-delivery adjustment).

E xpedited Shipping. Please use the "Shipping Calculator" in the Shopping Cart to select your preferred method of delivery. ALL EXPEDITED RATES ARE ESTIMATES. Actual rates may vary depending on the dimensional weight (size of the package). If the cost is higher we will contact you for approval before shipping. If the cost is lower we will adjust your freight down. Factory ordered (F/O) and monogram items may not be available for expedited shipping. Expedited orders receive priority status and must be received by 3:00 PM Pacific time to leave the same day from our warehouse in California. Saturday delivery requires special arrangements through our Customer Support Center, toll-free at 1-866-GW-LITTLE (495-4885).

F/O = Factory Order - Ships directly from the factory. Please allow extra delivery time. We cannot offer gift wrap or expedited delivery on these items. Shipments outside the US are very limited. Please contact us first for confirmation.
    * * F/O (Factory Order) items require special handling and are governed by the return policy of the factory. All require a restocking fee of some sort. Please review the "shipping tab" on each item for details.
PLEASE call Customer Care at 1-866-GW-LITTLE before returning any F/O items.

We ship orders to Alaska, Hawaii and Puerto Rico via Airmail, usually in 6-8 business days. Costs vary according to the weight and size of your order. International orders require additional charges and may be arranged in advance by contacting us via e-mail at happydogs@gwlittle.com, or FAX at 1-805-496-5840, to obtain a quote. Shipments will be insured and traceable for updates.
           ** Due to the high cost of shipping outside of the 48-contiguous states, FREE SHIPPING offers are excluded to these regions.

First time orders shipped to another address with a suite number or apartment may experience a slight delay due to fraudulent best-practice verification procedures. International orders must be shipped to the same address as the billing address.

INTERNATIONAL SHIPPING: click here for important information. Free Shipping specials do not include shipments outside the 48-Contiguous States. Please do not ask us to alter prices to reduce your tax or import fees.

EXCHANGES: Dogs come in more shapes and sizes than any other animal on the planet. That’s why we strongly recommend measuring your dog accurately before making your size selection. Our agents are always ready to assist toll-free 1-866-GW-LITTLE. For clothing, belly bands, harnesses, and collars please refer to our Right-Size Promise for free exchanges to the United States only. There will be no return shipping charge if we sent the wrong item or it is damaged.

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