S hipping charges are calculated on total shipping weight by carrier.
There is a "Shipping Calculator" provided in your shopping
cart for assistance. Simply enter the
destination zip code and choose the option which best meets your
requirements for delivery. Factory Ordered (F/O) items are calculated from their
shipping location. Most in-stock items are shipped within 24-hours from
our warehouse in California.
HOLIDAY SHIPPING GUIDE
DEADLINES for POPULAR ITEMS to ARRIVE by Dec. 23rd:
Please place orders by 3 PM, PST for Christmas delivery
• Susan Lanci Custom Orders: Tuesday, Dec. 4th
• Tags, Monogram/Personalized Items: Tuesday, Dec. 10th
• Lookout Car Seats: Sunday, Dec. 15th
• PAWD Beds, PAWD Blankets: Monday, Nov. 25th
• (F/O) Factory Ordered Items: Friday, Dec. 13th
(Please review the "Shipping" tab on each item of interest)
GROUND* (excluding Free Economy shipping)
Upstate NY, New England - by Monday, Dec. 16th
East of CO (excluding above) - by Tuesday, Dec. 17th
CO and West of CO - by Wednesday, Dec. 18th
2nd-Day Air and Next Day Air - by Thursday, Dec. 19th
* Free Economy Shipping will take longer than normal Ground shipping. If your order is time sensitive please do not use Economy Shipping.
(Note: carriers do not honor shipping delivery guarantees during busy holidays and bad weather events)
‹‹‹ CLICK FOR DELIVERY MAPS. It has been our experience Priority
Mail is preferred for orders up to 1 pound, or up to 3 pounds
when close to Simi Valley, CA. For most other shipments UPS or FEDEX are a better value. To save on freight
you may wish to have the order shipped to your office, or other Commercial
location. (Choosing commercial for deliveries to a Residential address will result in additional charges being added through
a post-delivery adjustment).
E xpedited Shipping. Please use the "Shipping
Calculator" in your Shopping Cart to select your preferred method of
delivery. ALL EXPEDITED RATES ARE ESTIMATES. Actual rates may vary depending on the dimensional weight. If the cost is higher we will contact you for approval before shipping. If the cost is lower we will adjust your freight down. Factory direct and monogram items may not be available for
expedited shipping. Expedited orders, which are not Factory Direct (F/O), receive priority status and must be
received by 3:00 PM Pacific time to leave the same day from our warehouse in California. Saturday
delivery requires special arrangements through our Customer Support
Center, toll-free at 1-866-GW-LITTLE
F/O = Factory
Order - Ships directly from the factory. Please allow
extra delivery time. We cannot offer gift wrap or expedited delivery on
these items. Shipments outside the US are very limited. Please contact
us first for confirmation.
* * F/O (Factory Order)
items require special handling and are charged a restocking fee up
to 20%. PLEASE call Customer Care at 1-866-GW-LITTLE
before returning any F/O items.
We ship orders to Alaska, Hawaii and Puerto
Rico via Airmail, usually in 6-8 business days. Costs vary
according to the weight and size of your order. International orders require
additional charges and may be arranged in advance by contacting us via
e-mail at firstname.lastname@example.org, or FAX
at 1-805-496-5840, to obtain a quote. Shipments will be insured and
traceable for updates.
** Due to the high cost of
shipping outside of the 48-contiguous states, FREE
FREIGHT offers are excluded to these regions.
First time orders shipped to another address with a suite number or
apartment may experience a slight delay due to fraudulent best-practice
INTERNATIONAL SHIPPING: click here for important information. Free Shipping specials do not
include shipments outside the 48-Contiguous States. Please do not ask us to alter prices to reduce your tax or import fees.
EXCHANGES: Dogs come in more shapes and sizes than any other
animal on the planet. That’s why we strongly recommend measuring
your dog accurately before making your size selection. Our agents are
always ready to assist toll-free 1-866-GW-LITTLE. For clothing, belly bands, harnesses, and collars
please refer to our Right-Size Promise for free exchanges to the United States only. There
will be no return shipping charge if we sent the wrong item or it is